Frequently Asked Questions

As you know most merchants in the U.S. do not ship outside the United States. Noah Imports offers you an address in Miami for you to receive your purchases from any part of the U.SA. or any part of the world. Noah Imports will take care of shipping everything to Curaçao as fast, secure, and at an affordable manner.

Yes, everyone can sign up to create a purchase and have it posted to the U.S.A address.

What should I do to start using Noah Imports?
Your first step is to create an account.

How do I create an account?
Just visit our website @ www.noahimports.com and sign up to create and activate your account.

Do I need to pay for having an account?
To sign up to become e member of Noah Imports is totally FREE.

How many people can use my account?
Only one person is allowed to use the account. Each account is unique, so therefore each person who wishes to make use of Noah Imports must sign up to receive his/her own account.

Just visit our website @ Noah Imports and sign up to create and activate your account.

To sign up to become e member of Noah Imports is totally FREE.

Only one person is allowed to use the account. Each account is unique, so therefore each person who wishes to make use of Noah Imports must sign up to receive his/her own account.

(What are the benefits of using Noah Imports?)

1. Free membership: There are no sign-up fees.

2. Flights 4 to 5 times per week: Regular flights out of Miami. Due to Covid restrictions there is currently one flight per week from Miami. This is until further notice

3. Insurance fee of 1% of the purchase amount with a minimum of $1.

4. Home Delivery option:

Each ‘District’ has its Delivery fee, additional charges for out of office hour delivery may be applied, you can apply by clicking here to register for the Delivery Service.

5. Affordable rates:

Competitive market rates are applied.

6. Track & Trace:

You can access your account at any time and receive real time status of your orders.

7. Loyalty Program – Noah Points:

When signing up for Noah Imports, you automatically become a member of Noah Points, which is the Loyalty Program of Noah Imports.

8. Customs broker clearance service 

Full Customs broker clearance service is included in our services.

 

Is a credit card needed to shop online?
Yes, a credit card is needed to shop online.

What are the options to still be able to shop online without a credit card?
1. You can open a Pay Pal account which you can use to shop online
2. You can make use of our Cash Option Service or execute an online bank deposit as payment for your order, and we will take care of the rest. This is via our purchasing portal ‘E-Garoshi’.

How long does it take for my order/package to arrive at the Miami warehouse?
It depends on which shipping method you choose to transport your order to Miami (Ground transportation or Courier). We are not involved in your choice of transportation method of your order to Miami.

How long does it take for my order /package to arrive in Curaçao?
All packages are shipped between 1 or 2 working days after arriving in Miami.

How long does it take for my order /package to be ready for pick up or be delivered?
Your package will be ready for pick up or delivery between 2 and 5 working days after arrival in your home country.

What should I do if after 5 working days after arrival of my package in my home country, my package is not ready for pick up or for delivery?
Please contact us via e-mail at customerservice@noahimports.com and make sure to mention your Air Waybill number(s) you are submitting an inquiry for.

A) Each package must have a (correct) purchasing invoice.
The invoice should have the following information:
1. Name of the Customer
2. Name of Seller
3. Quantity of the items that the order consists of
4. Description of the item that was purchased
5. Date of purchase
6. Order#/item #
7. Amount that was paid

B) Each customer must have their Crib number registered with us. In your Account Settings, you can update your account information by adding your Crib number.
As of April 1st, 2017, it is required by the Customs to use crib numbers when processing packages that are being imported (Curaçao). There are Business Crib numbers and Personal Crib numbers. When shopping online, please take into account that the name on the invoice of the seller matches the crib number that is added to your account.

C) Your ID
In some cases, your ID is required for processing of your package. This is in most instances if your invoice is made on a different name than the name specified in your account.

D) Unstamped Invoice of Drones
When importing drones, it is required that you submit an invoice that has been stamped by the Aviation Department of Curaçao and the ‘Bureau Telecommunicatie & Post’.

What is the maximum weight that can be transported by Air
Packages up to 49 pounds (lbs.) will be shipped via air.

What is the minimum weight that can be sent via Ocean?
Packages having a weight of 50 pounds or more will be sent via Ocean Freight.

What items are restricted and/or prohibited and/or hazmat products?
Please refer to the ‘Dangerous/ Prohibited Goods’ section.

Which components does my Noah Imports invoice consist of?
1. Local Shipping charges based on a rate per pound (lb.). The weight of the item will be rounded up.
2. Insurance fee of 1% of the purchase amount with a minimum of $1.
3. Custom and clearance service, Import duties and Sales Tax
4. Home Delivery charges, if applicable

When should the Local charges be paid?
The local charges must be paid at pick up of the package or at delivery of the package either at home or at a business address.

How are the local charges calculated?
1. The calculation of the local shipping charges is based on rate per lb. (pound). These can be found under ‘Rates’.
2. The Import duties and Sales Tax are calculated based on CIF (Cost Insurance & Freight). A list that gives an indication of the import duty percentages is available on myaccount.NoahImports.com under Pricing and Customs.
3. The insurance fee is based on the value of the item that was ordered.

Is there a Shipping Calculator?
Yes. Login to your account, follow the path ‘Others’, click on More=> Shipping Calculator. Click on the freight type pulldown button to select the required freight type,

• For Airfreight, enter weight amount, Item value, Item description, ‘OB’ percentage, and click the Submit button.
• For Airfreight, enter Box dimension: Length, Width, Height (in Inch), Item description, ‘OB’ percentage, Item Value, and click the Submit button. 

Note: The Shipping Calculator is only an indication of the total charges. Noah Imports is not responsible for any discrepancies that might occur in the real shipping charges that will be charged.

How can I receive my package?
You can pick up your package at  one of our pickup locations or you can have your package delivered at your home or business address.

How do I apply for the Delivery Service?
You can apply for our Delivery Service by sending a WhatsApp us and we will enable  delivery service for you.

What are the payment options?
You can pay with cash, online banking or PayPal.

How many days will Noah Imports hold my package for pick up?
Packages will remain in our warehouse for 30 days.

Are there charges if packages are not picked up on time?
Yes, storage fees apply after a week that the package was ready for pickup.

Noah Imports will not be responsible for your package after 30 days. This will be retrieved from the warehouse.

How can I return my items to the seller that already arrived in my home country?
Bring your item and choose the best shipping option for the return of the item that suits your needs. Please make sure to bring the return label. All charges for returning the package will be for the account of the customer.

How can I return my item which is still in the US?
You can contact us to arrange the return to the seller. You can start doing the return arrangements even before arrival of the item at the warehouse in the US.

What will the insurance fee cover?
Noah Imports insurance fee covers damage or loss of the item during shipment to Curaçao, you will receive between 100% of the item value. Local charges still have to be paid (in some cases).

How is the Insurance fee calculated?
All shipments will be charged an insurance fee of 1% of the purchase amount with a minimum of $1.

What are the Claim procedures when I receive an item that is damaged?
1. You must open your package in our office to check the content and the condition of the package. No claims are accepted after leaving our office.
2. If there are any anomalies with your package, we can help you file a claim.

What are the communication messages that I will receive after purchase of my item(s)?
Communication from the seller
The seller will send you the Courier Tracking number(s) of your order. Please keep the tracking number for your records to be able to match it to the Air Waybill number that you will receive from us.

Which communication channels are used to communicate with the customers?
All correspondences are done via e-mail/ WhatsApp. In all correspondences concerning your package, the Air Waybill number of your package is mentioned. In some cases however you might receive a phone/ WhatsApp call from us regarding your package. Please make sure you have the correct phone numbers in your personal information of your Account.

What are the communication messages that I will receive after arrival of my package at the warehouse in the US?
Communication #1:
You will receive an e-mail to inform you that the package has been received at our warehouse in Miami. The Courier Tracking number is also given.
Communication #2:
You will receive an e-mail to inform you that the package has been received at our warehouse in the US, and tracking info will be available via our tracking system.
Communication #3:
You will receive an e-mail to inform you that your package will be shipped on the next available flight. Both the Air Waybill number of your package and the Courier Tracking number are mentioned in this e-mail.
Communication #4:
You will receive an e-mail to inform you that the package is ready for pickup.

The image below illustrates what is required by Inspection for Volksgezondheid Curacao

for importing Supplements and Vitamins.

Requirements:

Example: